Terms & Conditions
Terms & Conditions
Custom-made orders
All orders are custom made and as such, once orders are placed, they cannot be cancelled. Change-of-mind returns are not accepted.
Fit
DuctStop has an underside fit / cavity of 296 × 97 mm and is suitable for floor openings approximately 300 × 100 mm. Customers must measure their existing floor opening before ordering.
Production Time
Each DuctStop is custom made to order. Please allow 2–7 business days for production before dispatch or pickup. If production is delayed beyond this timeframe, we will contact you with an update.
Shipping and pickup
Australia-wide delivery is $30 for qualifying carts up to and including the free-shipping threshold. Free Australia-wide shipping applies when the discounted merchandise total, including GST and before shipping, is over $150. Free pickup is available by appointment from the South Eastern Suburbs of Melbourne. The exact pickup address is provided only when the order is ready for collection.
Warranty and faulty products
DuctStop includes a 1-year warranty. Faulty products may be returned in accordance with the warranty and Australian Consumer Law. Nothing in these terms excludes rights that cannot lawfully be excluded under Australian Consumer Law.
Colour Variations
Colours shown are representative only. Minor variations may occur between the images displayed and the finished product due to screen settings, material characteristics and manufacturing tolerances.