DuctStop Partner Program Terms & Conditions

Last updated: 15 September 2026

1. Partner listing

Approved businesses receive an initial 12-month DuctStop Partner listing. Listings are subject to annual review and may be updated, suspended or removed by DuctStop.

2. No guaranteed leads

Participation does not guarantee any minimum number or value of enquiries, leads, sales or referrals.

3. Business information

Partners must keep their business details, licences, service areas and contact information accurate. DuctStop may request evidence before publishing or continuing a listing.

4. Accreditation and incentive claims

A DuctStop Partner listing is not government accreditation. Government, VEU or other incentive-program status is displayed only where DuctStop has separately verified the claim.

5. HVAC services

Each partner remains solely responsible for its own quotations, workmanship, licences, insurance, regulatory compliance, customer contracts and HVAC services. DuctStop is not a party to the partner's HVAC contract with the homeowner.

6. DuctStop products

DuctStop remains responsible for DuctStop product sales, payment, fulfilment, customer product support and applicable DuctStop product warranties for purchases made directly from DuctStop.

7. Referral links and marketing material

Partners may use their supplied referral link, QR code and approved DuctStop marketing materials. Partners must not alter DuctStop branding in a misleading way or make product, accreditation or incentive claims not authorised by DuctStop.

8. Customer enquiries and privacy

Where a homeowner requests an HVAC quote through DuctStop, the customer consents to the enquiry information being forwarded to the selected partner. Partners must handle that information appropriately and use it only for the requested enquiry and related customer service.

9. Non-exclusive relationship

The Partner Program is non-exclusive unless DuctStop and the partner agree otherwise in writing.

10. Suspension or termination

DuctStop may suspend or remove a listing for inaccurate information, expired or unverified credentials, poor conduct, misuse of DuctStop branding, material customer complaints or other reasonable commercial or compliance concerns.

11. Changes

DuctStop may update the Partner Program and these terms. Material changes affecting an active partner may be communicated to the partner contact email.

Questions about these terms can be sent to sales@ductstop.com.au.