Privacy Policy

DuctStop collects personal information that is reasonably necessary to process orders, provide customer support, arrange delivery or pickup, and operate this website. This may include your name, contact details, delivery address, order information and messages you send through our contact form.

Payment card information is processed by the payment provider selected at checkout and is not stored by DuctStop unless the payment provider expressly states otherwise.

We do not sell customer personal information. Information may be shared with service providers where necessary to process payments, fulfil orders, deliver products, operate the website or comply with law.

For privacy enquiries, email sales@ductstop.com.au.

Live Chat and AI Assistance

DuctStop uses tawk.to to provide website live chat and AI-assisted customer support. If you use the chat service, information you submit through the chat, such as your name, email address and message content, together with technical information required to operate the service, may be processed through tawk.to systems. The chat service may also use cookies or similar technologies required for chat functionality. DuctStop uses this information to respond to enquiries and provide customer support. Please do not submit payment card details or other sensitive personal information through live chat. You can review the tawk.to Privacy Policy for information about its data practices.